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Information Technology Infrastructure Library
Information Technology Infrastructure Library (ITIL)
M.1.1 Agenda (1:15)
M.1.2 Introduction to ITIL (2:32)
M.1.3 ITIL History, Versions and Objectives (4:46)
M.1.4 Definitions-1 (8:49)
M.1.5 Definitions-2 (6:00)
M.1.6 Definitions-3 (2:15)
M.1.7 Service & Process (5:46)
M.1.8 Service Design - Service Level Management (4:06)
M.1.9 Service Design - Availability & Capacity Management (4:01)
M.1.10 Service Design - Information Security & IT Service Continuity Management (3:47)
M.1.11 Service Design - Supplier Management (2:18)
M.1.12 Service Transition - Change Management (10:06)
M.1.13 Service Operation - Incident & Event Management (3:47)
M.1.14 Service Operation - Demand & Patch Management (3:55)
M.1.15 Service Operation - Problem Management (2:50)
M.1.16 Service Operation - Request & Access Management (2:33)
M.1.17 Functions - Service Desk (6:11)
M.1.18 Functions - Technical Management (3:10)
M.1.19 Functions - Application Management (1:32)
M.1.20 Functions - IT Operation Management (6:04)
M.1 ITIL (PDF)
ITIL Quiz
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M.1.8 Service Design - Service Level Management
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